You can email questions to a GXS support center 24 hours a day, 7 days a week. You should receive a response within 24 hours.
| If you live in
the . . . |
Email your problem or question
to . . . |
|---|---|
| United States or Canada | tradewebsupport@gxs.com |
| European countries | uktwebsupport@gxs.com |
| South American countries, including Mexico | Soporte.Mexico@gxs.com |
| Asian countries | See individual country below |
To call a local GXS Support Office that speaks your language, that is close to you, and that is available during normal business hours, click a language in the frame on the left.
| Office | GXS GmbH |
| Address | Leyboldstraße 16
D-50354 HUERTH-EFFEREN Germany |
| Telephone | + 49.2233.609-4 (International) |
| FAX | + 49.22.33609-280 (International) |
| Business hours | 0800 - 1800 Monday-Friday |
Chinese — China (Shanghai)
| Office | Business Commerce (Shanghai) Software Development Limited |
| Address | 10th Floor Shartex Centre
88 Zunyi Road South Shanghai 200335, China |
| Telephone | 86 21 6270-6789 ext 632
Sales ext 636 |
| FAX | 86 21 6295-3390 |
| chinacsd@gxs.com | |
| Business hours | 0900 - 1730 Monday-Friday (GMT + 8) |
Chinese — Hong Kong
| Office | Business Commerce (Hong Kong) Software Development Limited |
| Address | 25/F., Shell Tower, Times Square
1 Matheson Street, Causeway Bay Hong Kong SAR China |
| Telephone | CSD Hotline: 22332111
General line: 22332233 |
| FAX | CSD Fax: 28507685
Main Fax: 22332000 |
| hkcs@gxs.com | |
| Business hours | 0900 - 1730 Monday-Friday, 0900-1230 Sat. (GMT + 8) |
Chinese — Malaysia
| Office | B2B Commerce (M) Sdn. Bhd
Malaysia Client Services |
| Address | B-20-6, Block B, Megan Phileo Avenue 12, Jalan Yap Kwan Seng
Kuala Lumpur, 50450, Malaysia |
| Telephone | CSD Hotline: 3-216-52104
General line: 3-216-11088 |
| FAX | 3-216-11089 |
| support.gxs@b2b.com.my | |
| Business hours | 0900 - 1730 Monday-Friday (0100-0930 GMT) |
Chinese — Singapore
| Office | EC1 Pte Ltd |
| Address | 78 Shenton Way, #27-02
Singapore 079120 |
| Telephone | (65) 6325 1300
Client Service Hotline: (65) 6325 1310 |
| FAX | (65) 6323 0703 |
| sncs@gxs.com | |
| Business hours | 0830 - 1800 Monday-Friday (GMT 0030-1000) |
Chinese — Taiwan
| Office | eSkylink Inc. |
| Address | 3/F., No 139 Cheng Chou Road
Taipei 103, Taiwan |
| Telephone | +886.2.2553..6336 |
| FAX | +866.2.2553.7973 |
| csdtpe@skylink.com.tw | |
| Business hours | 0900 - 1800 Monday-Friday (GMT + 8) |
Danish
| Office | GXS Limited. |
| Address | Sunbury-on-Thames
MIDDLESEX TW16 6SB United Kingdom |
| Telephone | 33140106
+ 44.1932 777900 (International) |
| FAX | + 44 .1932.776.179 |
| Business hours | 0800 - 1800 Monday-Friday |
Dutch — Belgium
| Office | GXS S.A |
| Address | Boulevard du Souverain, 165
1160 BRUSSELS Belgium |
| Telephone | 02.679.0102 (Local)
+32.2.679.0102 (International) |
| FAX | 02.675.0123 (Local)
+ 32.2.675.0123 (International) |
| Business hours | 0830 - 1715 Monday-Thursday
0830 - 1615 Friday |
Dutch — Netherlands
| Office | GXS BV |
| Address | Prof. E.M. Meijerslaan 1
1183 AV AMSTELVEEN The Netherlands |
| Mailing Address | Postbus 24
1180 AA AMSTELVEEN |
| Telephone | 0800 0234554 (Local, Toll free)
+ 31.20.503.5700 (International) |
| FAX | 020.503.5546 (Local)
+ 31.20.503.5546 (International) |
| Business hours | 0800 - 1730 Monday-Friday |
English — Australia
| Office | GXS International, Inc. |
| Address | 6th Floor, 15 Blue Street
North Sydney NSW 2060 Australia |
| Telephone | 61.2.9957911
1800 226 877 (Toll free within Australia) |
| ozcs@gxs.com | |
| Business hours | 0800 - 1800 (GMT+10) (GMT+11 for daylight savings) Monday-Friday (except public holidays) |
English — China (Shanghai)
| Office | Business Commerce (Shanghai) Software Development Limited |
| Address | 10th Floor Shartex Centre
88 Zunyi Road South Shanghai 200335, China |
| Telephone | 86 21 6270-6789 ext 632
Sales ext 636 |
| FAX | 86 21 6295-3390 |
| chinacsd@gxs.com | |
| Business hours | 0900 - 1730 Monday-Friday (GMT + 8) |
English — Hong Kong
| Office | Business Commerce (Hong Kong) Software Development Limited |
| Address | 25/F., Shell Tower, Times Square
1 Matheson Street, Causeway Bay Hong Kong SAR China |
| Telephone | CSD Hotline: 22332111
General line: 22332233 |
| FAX | CSD Fax: 28507685
Main Fax: 22332000 |
| hkcs@gxs.com | |
| Business hours | 0900 - 1730 Monday-Friday, 0900-1230 Sat. (GMT + 8) |
English — Ireland
| Office | GXS Limited. |
| Address | Sunbury-on-Thames
MIDDLESEX TW16 6SB United Kingdom |
| Telephone | + 44.1932 777900 (International) |
| FAX | + 44 .1932.776.021 (International) |
| Business hours | 0800 - 1800 Monday-Friday |
English — Malaysia
| Office | B2B Commerce (M) Sdn. Bhd
Malaysia Client Services |
| Address | B-20-6, Block B, Megan Phileo Avenue 12, Jalan Yap Kwan Seng
Kuala Lumpur, 50450, Malaysia |
| Telephone | CSD Hotline: 3-216-52104
General line: 3-216-11088 |
| FAX | 3-216-11089 |
| support.gxs@b2b.com.my | |
| Business hours | 0900 - 1730 Monday-Friday (0100-0930 GMT) |
English — Philippines
| Office | InterCommerce Network Services Inc. |
| Address | Unit 1603 Antel 2000 Building
121 Valero St. Salcedo Village Makati City, 1227, Philippines |
| Telephone | 63 2 845 0509 |
| FAX | 63 2 843 8160 |
| manilacs@gxs.com | |
| Business hours | 0830 - 1800 Monday-Friday (GMT + 8) |
English — Singapore
| Office | EC1 Pte Ltd |
| Address | 78 Shenton Way, #27-02
Singapore 079120 |
| Telephone | (65) 6325 1300
Client Service Hotline: (65) 6325 1310 |
| FAX | (65) 6323 0703 |
| sncs@gxs.com | |
| Business hours | 0830 - 1800 Monday-Friday (GMT 0030-1000) |
English — Taiwan
| Office | eSkylink Inc. |
| Address | 3/F., No. 139 Cheng Chou Road
Taipei 103, Taiwan |
| Telephone | +866.2.2553.6336 |
| FAX | +866.2.2553.7973 |
| csdtpe@skylink.com.tw | |
| Business hours | 0900 - 1800 Monday-Friday (GMT + 8) |
English — United Kingdom
| Office | GXS Limited. |
| Address | Sunbury-on-Thames
MIDDLESEX TW16 6SB United Kingdom |
| Telephone | 08705 133 165 (Local)
+ 44.1932 777900 (International) |
| FAX | 01932.776.021 (Local)
+ 44 .1932.776.021 (International) |
| Business hours | 0800 - 1800 Monday-Friday |
English — USA and Canada
| Office | GXS, Inc. (U.S.)
GXS Canada Inc. (Canada) |
|
| Address | 100 Edison Park Drive.
Gaithersburg, MD 20878 USA |
|
| Telephone | 1.800.474.2694 (for U.S. and Canada only) | |
| FAX | 1.301.340.5899 (for U.S. - technical support) | 1.301.340.4388 (for U.S. - billing support) |
| Business hours | 0800 - 2000 (EST) Monday-Friday |
Finnish
| Office | GXS Limited. |
| Address | Sunbury-on-Thames
MIDDLESEX TW16 6SB United Kingdom |
| Telephone | + 44.1932.777.929 (International) |
| FAX | + 44.1932.776.021 (International) |
| Business hours | 0800 - 1800 Monday-Friday |
French — Belgium
| Office | GXS, S.A. |
| Address | Boulevard du Souverain, 165
1160 BRUSSELS Belgium |
| Telephone | 02.679.01.01 (Local)
+ 32.2.679.0101 (International) |
| FAX | 02.675.01.23 (Local)
+ 32.2.675.0123 (International) |
| Business hours | 0830 - 1715 Monday-Thursday
0830 - 1615 Friday |
French — France
| Office | GXS S.A. |
| Address | 191 Avenue
Aristide Briand 94230 Cachan France |
| Telephone | 01.70.70.94.30 (Local)
+ 33.1.70.70.94.30 (International) 0800 054347 (Toll free) |
| FAX | 01.70.70.94.31 (Local)
+ 33.1.70.70.94.31 (International) |
| Business hours | 0900 - 1800 Monday- Friday |
French — Switzerland
| Office | GXS S.A. |
| Address | 191 Avenue
Aristide Briand 94230 Cachan France |
| Telephone | 0800 555805 (Toll free)
+ 33.1.70.70.94.30 (International) |
| FAX | + 33.1.70.70.94.31 (International) |
| Business hours | 0900 - 1800 Monday-Friday |
German — Germany
| Office | GXS GmbH |
| Address | Leyboldstraße 16
D-50354 HUERTH-EFFEREN Germany |
| Telephone | 02233.609-4 (Local)
+ 49.2233.609-4 (International) |
| FAX | 02233.609-280 (Local)
+ 49.22.33609-280 (International) |
| Business hours | 0800 - 1800 Monday-Friday |
German — Switzerland
| Office | GXS GmbH |
| Address | Leyboldstraße 16
D-50354 HUERTH-EFFEREN Germany |
| Telephone | 0800 555770 (Local)
+ 49.2233.609-4 (International) |
| FAX | + 49.22.33609-280 (International)) |
| Business hours | 0800 - 1800 Monday-Friday |
Italian — Italy
| Office | GXS S.p.A. |
| Address | Via Giosuè Carducci, 125
20099 Sesto San Giovanni (Milano) Italy |
| Telephone | + 39.02.24985941 (International)
800.015.083 (Toll free - only from Italy) |
| FAX | 02.24417472 (Local)
+39.02.24417472 (International) |
| Business hours | 09.00 - 18.00 Monday - Friday |
Italian — Switzerland
| Office | GXS S.p.A. |
| Address | Via Giosuè Carducci, 125
20099 Sesto San Giovanni (Milano) Italy |
| Telephone | 0800.555770 (Toll free)
+ 39.02.24985941 (International) |
| FAX | +39.02.24417472 (International) |
| Business hours | 09.00 - 18.00 Monday - Friday |
Japanese — Japan
| Office | GXS Japan Corporation. |
| Address | Kowa 16 Bldg., South Wing 3F,
1-9-20 Akasaka, Minato-ku, Tokyo 107-0052 Japan |
| Telephone | 81-3-5574-7581 |
| FAX | 81-3-5574-7560 |
| JPNCSD@gxs.com | |
| Business hours | 09:00 - 17:00 Monday-Friday |
Korean — Korea
| Office | GXS (Korea) Inc. |
| Address | 8th Floor, Room 805, Leema Bldg.
146-1 Soosong-dong, Chongro-ku Seoul 110-755 Korea |
| Telephone | Client Services: 2185-1032-5
General line: 2185-1000 |
| FAX | 2185-1050 |
| koreacs@gxs.com | |
| Business hours | 0900 - 1800 Monday-Friday (GMT + 9) |
Malay — Malaysia
| Office | B2B Commerce (M) Sdn. Bhd
Malaysia Client Services |
| Address | B-20-6, Block B, Megan Phileo Avenue 12, Jalan Yap Kwan Seng
Kuala Lumpur, 50450, Malaysia |
| Telephone | CSD Hotline: 3-216-52104
General line: 3-216-11088 |
| FAX | 3-216-11089 |
| support.gxs@b2b.com.my | |
| Business hours | 0900 - 1730 Monday-Friday (0100-0930 GMT) |
Malay — Singapore
| Office | EC1 Pte Ltd |
| Address | 78 Shenton Way, #27-02
Singapore 079120 |
| Telephone | (65) 6325 1300
Client Service Hotline: (65) 6325 1310 |
| FAX | (65) 6323 0703 |
| sncs@gxs.com | |
| Business hours | 0830 - 1800 Monday-Friday (GMT 0030-1000) |
Norwegian
| Office | GXS Limited. |
| Address | Sunbury-on-Thames
MIDDLESEX TW16 6SB United Kingdom |
| Telephone | 232.82199
+ 44.1932 777900 (International) |
| FAX | + 44 .1932.776.179 |
| Business hours | 0800 - 1800 Monday-Friday |
Philipino — Philippines
| Office | InterCommerce Network Services Inc. |
| Address | Unit 1603 Antel 2000 Building
121 Valero St. Salcedo Village Makati City, 1227, Philippines |
| Telephone | 63 2 845 0509 |
| FAX | 63 2 843 8160 |
| manilacs@gxs.com | |
| Business hours | 0830 - 1800 Monday-Friday (GMT + 8) |
Portuguese
| Office | AZERTIA - Tecnologias de Informação Portugal, S.A. |
| Address | Av. José Gomes Ferreira, 15 - Edif. Atlas IV, Piso 3
Miraflores 1495-139 Algés Portugal |
| Telephone | 210 110 400 (Local)
+351 210 110 400(International) |
| FAX | 210 110 401 (Local)
+351 210 110 401 (International) |
| Business hours | 0900 - 1800 Monday-Friday |
Spanish — Mexico and South America
| Oficina | GXS DE MEXICO S. de RL de C.V |
| Dirección |
ALEXANDER VON HUMBOLDT NUM 12-305
LOMAS VERDES 3RA SECCION NAUCALPAN EDO MEX C.P. 53120 |
| Teléfono |
01 800 024 0241 (Local) SOPORTE TECNCIO + 52 55 5374-3105 (International) |
| Teléfono |
55 5374 3103 (Local) 52 2487 6166 (Local) + 52 55 5374-3103 (International) + 52 55 2487-6166 (International) |
| FAX |
555 3743104 (Local) + 52 555 3743104 (International) |
| Horas de oficina | 0830 - 1730 Monday-Friday |
Spanish — Spain
| Office | Teleinformatica S.A. |
| Address | Plaza Carlos Trias Bertran 7
Edificio Sollube, Plante 0 28020 MADRID Spain |
| Telephone | 91.556.7505 (Local)
+ 34.91.556.7505 (International) |
| FAX | 91.555.2510 (Local)
+ 34.91.555.2510 (International) |
| Business hours | 0830 - 20.00 Monday-Friday, except August
0830 - 1430 Monday-Friday, during August |
Swedish
| Office | GXS Limited. |
| Address | Sunbury-on-Thames
MIDDLESEX TW16 6SB United Kingdom |
| Telephone | +44.1932.777.929 (International) |
| FAX | + 44.1932.776.179 |
| Business hours | 0800 - 1800 Monday-Friday |
Thai — Thailand
| Office | Thai Electronic Commerce Services Co., Ltd.
Client Services Division |
| Address | 113/26 Onnuch Rd., Suanluang
Suanluang, Bangkok 10250, Thailand |
| Telephone | (662) 721-3765-72, 721-5743-5 |
| FAX | (662) 721-3773 |
| thaicsd@gxs.com | |
| Business hours | 0900 - 1730 Monday-Friday (GMT 16:00-00:30) |