Errors and Messages

ERROR -- "Duplicate user log in name"

Ensure duplicate accounts were not created by calling your local GXS office -- in the U.S. and Canada, call 1.800.474.2694

ERROR -- "Document contains no data"

This occurs when the browser cache is corrupted. Browsers store, or cache, the files you access, so that response time is better. Sometimes these stored files get corrupted. Do the following.
First, clear the user disk and memory cache as follows.
For Netscape 4.5+

1. From the Edit menu, select Preferences.
2. In the Category box, double-click Advanced to expand that category.
3. Click the word Cache.
4. Click the Clear Memory Cache button. At the prompt, click OK to remove files from your memory and disk caches.
5. Click the Clear Disk Cache Now button. At the prompt, click OK to remove files from your disk cache.
6. Click OK to save the results, and close the page.

For Internet Explorer 5.0+

1. From the View menu, select Internet Options.
2. Click the General tab.
3. Click the Delete Files button.
4. At the prompt, click OK to remove files from your memory and disk caches.
5. Click OK to save the results, and close the page.

Second, close your browser.
Third, reopen the browser and try again.

ERROR -- "An error occurred in the secure channel support"

Applies to Internet Explorer browsers only. If you reapplied Service Pack 3 after you installed Internet Explorer, this message can occur when you access a secure web site. To resolve this issue, do the following.

1. On your Windows desktop, click the Start menu.
2. Click Run.
3. In the Open field, type regsvr32 rsabase.dll.
4. Click OK.

ERROR -- "Moved temporarily"
ERROR -- "Moved to a new location"
ERROR -- "File not found"

Apply to Internet Explorer browsers only. This is a browser problem that sometimes occurs when you are trying to sign onto GXS TradeWeb. First, do the following.

1. From the View menu, select Internet Options.
2. Click the General tab.
3. Click the Delete Files button.
4. At the prompt, click OK to remove files from your memory and disk caches.
5. Click OK to save the results, and close the page.
6. Close Internet Explorer.
7. Reopen Internet Explorer and try again.

Then, if that procedure does not work,

1. Type the following address in the Internet Explorer Address field. https://gxstradeweb.gxsolc.com/pub-bin/login.pl
2. Press the Enter key on your keyboard.

MESSAGE -- "Server Error: This server has encountered an internal error which prevents it from fulfilling your request. The most likely cause is a misconfiguration. Please ask the administrator to look for messages in the server's error log. "
MESSAGE -- "Contacting Host," "Waiting for Reply." The screen becomes gray, and then the Sign On box reappears.

Your "Cookies" are not enabled. A Cookie is a small item of information that a web server leaves on your own computer for future reference, such as answers to Registration questions. This information is read only by the server that created it, and generally has an expiration date when it is automatically erased.

Enable the Cookies as follows.

For Netscape Communicator

1. From the Edit menu, select Preferences.
2. In the Category box, click Advanced.
3. Select Accept all cookies.
4. Click OK to save the preference, and close the page.

For Internet Explorer

1. From the View menu, select Internet Options.
2. Click the Advanced tab.
3. Scroll down to locate the Cookies subheading -- it is under the Security heading.
4. Under the Cookies subheading, select Always accept cookies.
5. Click OK to save the option, and close the page.

Note If desired, you can disable the Cookies when you complete your work in GXS TradeWeb.

MESSAGE -- "Internet Explorer: Please enter password"

Your configuration does not support Javascripting.

If you are running Windows 95 with AOL, check your AOL version. Click Help on the menu bar and then click About AOL. If the version is "AOL 3.0 for Windows" you need to upgrade to AOL 3.0 for Windows 95 -- call AOL for help.

MESSAGE -- "This site contains both secure and insecure items. Do you want to download the insecure items?"

This occurs with Internet Explorer 5.0+. Click Yes to continue.

Tip To prevent this message from displaying, deselect the Warn Me option before clicking Yes to continue.

MESSAGE -- "User registration failed: Invalid Credit Card"

Ensure that there are no spaces or dashes in the credit card number you entered -- type numbers only as a continuous string.